This past week I was reminded that sometimes it's hard to define your role. My oldest, Kate, had the grandmother of her boyfriend pass away. I've always believed that funerals are about the families, not so much the deceased, so there is a certain amount of awkwardness when you're not family. You care about the family, but you only met the grandma and grandpa a couple of times. Your sadness is not for the deceased, but empathy for the family. So what do you do? What do they need? Do they need a shoulder to cry on, a bottle of water, a distraction or some comic relief? Don't be offended that comic relief came up, because sometimes you just need to be reminded that it'll be okay to smile and laugh again. Even "Saturday Night Live" came back on the air after the tragedy of 9/11. You need to listen. You need to be responsive. They need to know that you care. Sound familiar? These are leadership skills that are invaluable in all parts of your life. Leadership is not limited to your work. It comes through in all areas - family and friends included. How do you see your role as a leader?
I've heard many in leadership lamenting about the lack of volunteers. If you lead a church or other non-profit, or are in direct sales, you lead an army of volunteers. Sometimes, your volunteers will not hit you over the head with their willingness to serve. Sometimes, they will. Are you ready to mentor them in their volunteer position so that they will be successful? Do you follow through with them while enthusiasm is high? I think we all believe we do. About two years ago, I volunteered with a non-profit in the Quad Cities area. It took several weeks just to be able to get through to the correct person to volunteer my services with. I was invited to attend an open meeting, where I spoke of the service that I was willing to provide. Although there was much agreement that my service would be a great addition to the service they were providing, and several follow up calls on my part, I never was given the opportunity to volunteer. A...
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