Skip to main content

Mulligans

A "mulligan" is defined as a shot not counted against the score, permitted in unofficial play to a player whose previous shot was poor.  It's a "do over".  How many times do we need to take a mulligan in our game?  In our work?  In our business?  In our family?
The problem with do overs is that they aren't always easy when we're dealing with people.  There is a 3 step process:
1- Take responsibility.  Don't play the blame game.  Own it.
2- Apologize.  Sincerely.  And repeatedly, if necessary.
3- Do better.  An apology with no change in behavior, is just words.
Currently, lots of people take a different approach to the mulligan.  They just start a new game.  A new job.  A new city.  A new spouse.  It takes more strength to turn things around than to run away from them.  Sometimes you have your foot run over but, eventually, you can get back in the game.

Comments

Post a Comment

Popular posts from this blog

Franchise opportunity

As I read several blogs and forums relating to direct sales, I'm fascinated by those who complain, complain, complain.  They want something, they get it, but they want it different.  They sign on to a company, but don't like how the company dictates this or that. Direct sellers - imagine you owned a franchise... let's say "Subway" (Subway is a registered trademark & only being used as an example).  You have your location with the pretty sign, all of your food is purchased through your company, you have a fairly standard menu and you get to choose to participte in national advertising and pricing.  And, you have to sell a significant number of sandwiches to retain your franchise. As a customer, I know that I can walk into any Subway and get a BMT that tastes almost identical to any BMT I purchase at any other location.  I know what I'm getting. So what if Subway franchise owners put the name on the door but didn't follow franchise rules? As a custom...
1 comment
Read more

It's about them

One of my leadership activities is being a business coach. I help others identify their goals and plan strategies to achieve their goals. Very often, the initial coaching goes something like this- "What are your goals?" "These are my goals." "What do you need to do to achieve these goals?" "I need to do a,b,c." "When do you want to have these goals achieved?" "By this date." And then off they go. OK- so there is more, but this boils it down to the essentials. Next coaching (after they have actually done some of the steps) sometimes goes like this- "No one will a or b." "What was their objection?" "I asked them to a or b for me, and they just said no." "What did you offer them?" "I offered them a or b and they said no." "What was in it for them?" "I didn't even get to tell them because they said no." "So why would they want a or b?...
Post a Comment
Read more

Volunteers

I've heard many in leadership lamenting about the lack of volunteers.  If you lead a church or other non-profit, or are in direct sales, you lead an army of volunteers.  Sometimes, your volunteers will not hit you over the head with their willingness to serve.  Sometimes, they will.  Are you ready to mentor them in their volunteer position so that they will be successful?  Do you follow through with them while enthusiasm is high?  I think we all believe we do. About two years ago, I volunteered with a non-profit in the Quad Cities area.  It took several weeks just to be able to get through to the correct person to volunteer my services with.  I was invited to attend an open meeting, where I spoke of the service that I was willing to provide.  Although there was much agreement that my service would be a great addition to the service they were providing, and several follow up calls on my part, I never was given the opportunity to volunteer. A...
Post a Comment
Read more